Confirmation of the room will be made after at least a 50% deposit and the retreat agreement is signed. Final payment is to be made 3 weeks prior to arrival. 

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Payment can be made with all major credit cards, PayPal or Venmo. Credit card transactions will incur a 5% convenience fee. Paypal will incur a 3.5% transaction fee. Venmo will not have an additional fee.  

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Cancellation Policy: After the deposit or full payment is made and the contract is signed, the Client will have 48 hours to cancel their reservation for a full refund. Cancellations made 30 days prior to arrival will receive a full refund. Cancellations made within 30 days of arrival will receive a 50% refund. Cancellations made within 14 days of arrival will receive a 25% refund. Cancellations made within 7 days before check-in will not receive a refund. Guests may receive a full refund within the 30 days if they cancel because of extenuating circumstances. 

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If the Client needs to leave early for any reason, there will be no refund for any of the unused days unless otherwise remedied by Parties. By signing this Agreement, the Client agrees to be legally obligated to pay the full amount of this Retreat. 

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If the client needs to shift dates they will be responsible for covering the full cost of the old dates and new dates unless otherwise remedied by both parties. 

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Extenuating Circumstances: We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.

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It’s important to keep in mind that penalty-free cancellations are only available for extenuating circumstances that occur before the official check-in date for your reservation.

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Death of a host, guest, or their co-host, additional guest, immediate family member, or caregiver. You’ll be asked to provide one of these documents:

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• Death certificate

• Obituary

• News article naming the deceased

• Police report

 

Unexpected serious illness or injury affecting a host or member of the traveling party. You’ll be asked to provide a statement from a physician confirming that the person can't host or travel due to an unexpected, serious illness or injury. The statement must be also dated after the reservation was booked and provided within 14 days of cancellation. At this time, pre-existing conditions known to the user at the time of booking are not covered by our Extenuating Circumstances Policy.

Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You'll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

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Transportation disruptions that make it impossible to travel to your destination, including road closures and flight cancellations where there are no alternative methods of travel. This includes closures and cancellations caused by natural disasters, such as earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or documentation from the airline that the flight was cancelled and supporting documentation confirming that it's not possible to travel to your destination.

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Covid-19 Cancellation Policy: Reservations for stays will not be covered under our extenuating circumstances policy, except where the guest is currently sick with COVID-19 or there is a specific travel ban from the U.S. to Mexico or the Mexico Air Border is closed on the arrival date of the guest. The guest must provide us with the proper documentation if they test positive. If this happens the guest will receive a full refund. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, prohibitions on short-term rentals, and shelter-in-place requirements. 

If the Client shows confirmed symptoms of Covid19 and tests positive for the virus he/she will be asked to leave the property and self-quarantine. The guest will receive a 50% refund for the remainder of his/her stay.